Support
Help Center
Find answers to the most common questions about ShopsCloth. Can't find what you're looking for? Contact our support team.
How do I track my order?
Once your order ships, you'll receive a tracking email with a link to follow your package in real time.
What is your return policy?
We accept returns within 30 days of delivery for unworn items in original condition with all tags attached. Sale items cannot be returned.
How long does delivery take?
Standard delivery takes 3–7 business days. Express delivery (1–2 business days) is available at checkout for an additional fee.
Do you ship internationally?
Yes! We ship to over 50 countries. International delivery takes 7–14 business days depending on destination.
How do I change or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. After that, the order enters fulfilment and changes are not possible.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and all major debit cards. Payments are processed securely via Stripe.
Is my payment information safe?
Absolutely. We never store your card details. All payments are processed directly through Stripe with full PCI-DSS compliance.
How do I find my size?
Each product page includes a detailed size guide. If you're between sizes, we recommend sizing up for comfort.